Terms & Conditions

1. Introduction

Welcome to Nirvana (“App” or “Platform”), an electronic platform operated by Masra Digital Information Technology Est., Commercial Registration No. 7053071630, based in Riyadh, Kingdom of Saudi Arabia.

By using, registering, or accessing the App services, you agree to be bound by these Terms and Conditions and Privacy Policy.

2. Definitions

• “User” or “Customer”: Any person using the App to request services
• “Service Provider”: Independent person registered to provide services via the App
• “Salon”: Registered beauty establishment offering services via the App
• “Services”: All beauty and personal care services available via the App
• “Booking”: Confirmed service request between User and Service Provider or Salon

3. Nature of Platform

Nirvana is an electronic intermediary platform that facilitates communication and transactions between Users, Service Providers, and Salons.

• The Platform does not employ or manage service providers
• Service Providers and Salons are independent parties responsible for their services
• The Platform does not guarantee quality or results of any service provided
• The Platform acts as a transaction facilitator only

4. Eligibility & Registration

• You must be 18 years or older to use the App
• Phone verification via verification code is required
• You must provide accurate, correct, and current information
• You are responsible for maintaining account confidentiality

5. Pricing & Payment

• All displayed prices include VAT (15%)
• Electronic payment is mandatory for all bookings
• Available payment methods: Credit/Debit Card, Mada, Apple Pay
• We do not accept cash payments

6. Cancellation Policy

Salon Services:

• Cancellation 4+ hours before appointment: Full refund
• Cancellation less than 4 hours before: No refund
• No-show: No refund

7. Governing Law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute shall be referred to competent courts in Riyadh.

8. Contact Us

For inquiries and complaints: info@nirvana-app.net

Masra Digital Information Technology Est. — Riyadh, Kingdom of Saudi Arabia — CR: 7053071630