Question 1

What is Nirvana?

Accepted Answer

Nirvana is a beauty services booking app in Saudi Arabia. It connects customers with professional providers and verified salons.

Question 2

How do I book a service?

Accepted Answer

Download the app, choose the service you want, select the time and place, then pay securely through the app.

Question 3

Is the service available in all areas of Saudi Arabia?

Accepted Answer

Currently we serve the Riyadh area, and we're working on expanding to other cities soon.

Question 4

How do I pay?

Accepted Answer

We accept Mada, Visa, Mastercard, and Apple Pay cards. All transactions are encrypted and secure.

Question 5

Can I cancel a booking?

Accepted Answer

Yes, you can cancel a booking before the appointment. The cancellation policy depends on the service type and remaining time.

Question 6

Can I get a refund?

Accepted Answer

Yes, refunds are processed according to our refund policy. Check the refund policy page for details.

Question 7

How do I become a provider?

Accepted Answer

Download the Nirvana Partner app and register as a provider. After verifying your information, you can start receiving requests.

Question 8

How do I register my salon?

Accepted Answer

Download the Nirvana Partner app and choose salon registration. Add your salon information and commercial registration, and after approval, start receiving bookings.

Question 9

Are providers verified?

Accepted Answer

Yes, all providers undergo a verification and review process before approval. You can also view ratings from previous customers.

Question 10

Is my data safe?

Accepted Answer

Yes, we use the highest security standards to protect your personal data and payment information. See our privacy policy for details.

Question 11

How do I delete my account?

Accepted Answer

Go to App Settings → Edit Profile → Delete Account.

Frequently Asked Questions