Refund Policy

1. Refund Policy

If service is not provided, a full refund is issued. Refunds are processed within 7-14 business days. Refund is made to the original payment method.

2. Salon Booking Cancellations

• Cancellation 4+ hours before appointment: Full refund
• Cancellation less than 4 hours before: No refund
• No-show: No refund
• Salon cancels: Full refund to customer

3. Provider Service Cancellations

• Free cancellation before accepting any offer
• After offer acceptance and provider departure: No refund

4. Complaints

Complaints must be filed within 7 days of service completion. Complaints can be submitted via the App or email: info@nirvana-app.net